Denver Research

General Category => ezPower => Topic started by: Ches on June 25, 2013, 04:08:24 PM

Title: Customer debt clearing
Post by: Ches on June 25, 2013, 04:08:24 PM

Hello,
 I had a sale which I mistakenly entered a cash payment for less than the amount. When I thought I was clearing it with the "X" it must have went though but I then entered the proper amount of cash then there was somehow a debt of $30 yet the receipt showed paid and it was - but when I go into the file it still shows a debt of 30. Strangely it only clears when I add into the payment window the $30 and don't apply it to anything - then the balance shows zero.. What on earth is this? I'm afraid if I apply the payment (which really doesn't exist) it will be stuck in there forever..

Any help or comments appreciated!

Title: Re: Customer debt clearing
Post by: ronaldrwl on June 26, 2013, 04:56:33 AM

Click on a payment and then use the Delete button to remove it.  A payment still counts towards a customers balance even if it's not applied towards a sale.