Issue with gift card redemption

[GRCBar]

GRC Bar - vers. 14

We went with an outside processor for CC's so the CC machine is not connected to the POS. So swiping the cards does not work, we have to enter them manually.

We have recently begun selling gift cards and are having an issue with redemption. When the customer presents the card, the system cannot find the card when we enter the serial#. If we go to the card lookup screen and enter the number, the card referenced will show up. BUt when we use the gift card option for payment it will not find it.

So the first real question is do we have to use the ChargeItPro service to make it work? We never set that up because we did not think it was necessary.

Second - we followed the procedure listed here: http://www.denverresearch.com/forum2/index.php?topic=1048.msg2452#msg2452
to set our cards up. Are we missing something?

[ronaldrwl]

When you sell a gift card are you scanning the number into field?  The lookup screen will show any partial match.  In the payment window the whole filed must be an exact match.  I'm guessing there are extra characters or missing leading zero's.