refund help

[freddorais]

Ok , this is my second topic regarding this problem , here is my procedure

customer are setup As NET 30 ( not Quick term)
Place the sale , click FINISH got asked if customer want to pay, i select NO , then i got copy of the unpaid invoice.
Invoice is reopen, click PAYMENT , select payment method ,print receipt , tranasaction is completed ,
everything is fine there

Customer come back for refund
click on REFUND
enter invoice number
select Defective as reson for refund
Got asked  ISSUE customer store credit (YES) or (NO)
i click no ,
cash register open ,
a receip is printed with CUSTOMER BALANCE :(value)

so im never able to refund customer via cash , or credit card , only customer blance is applied , ...
need help please

[ronaldrwl]

Is this correct?
"select Defective as reson for refund"
"Got asked  ISSUE customer store credit (YES) or (NO)"

Are you using the Finish button in between these steps?  When I press the Finish button after a return it always shows the payment window unless the Balance is zero.

[freddorais]

u are right,
"select Defective as reson for refund"
Click Finish
"Got asked  ISSUE customer store credit (YES) or (NO)"
...


what if my NET customer have a balance of 0$ and just want to get money refunded

[ronaldrwl]

It's the same for any sale.  When you press the Finish button, if that sale has a balance (not zero) you will be asked to enter a payment type.  Unless possible you are using one of the "Only Cash" or "Only Terms" options.

[freddorais]

you are right , in general setting we are set Always Terms payment
still i shoud be able to refund in cash

[freddorais]

so if i understand , i cant get the refund window if i am setup ''Always term payment''
can you make an adjustment on that ...