Customer Balance

[VaporPhoxxe]

I do retail sales, all sales are paid in full at time of purchase.
When I run a customer balance, I have a list of cutomers with credits and balances that should not be there.
Also some customers with credits/balances listed do not reset when running "Reset Custome Balance"
Also the heading on the list for balance amount reads "Phone".
How does this happen?

[ronaldrwl]

You can see exactly where the problem is with each customer.  Find a customer with this problem and see what payment, credit or unpaid invoice they have.  The "Reset Customer Balance' uses those to calculate the balance.  This usually happens when the cashier makes a mistake or the customer changes his mind and the sale is edited or restarted.

[VaporPhoxxe]

What about some customers with credits/balances listed do not reset when running "Reset Customer Balance" ?

[ronaldrwl]

The reset adds up all the payments, credits and sales to calculate the balance.  If the balances is not right then there is some left over payment/credit that you need to remove.

[VaporPhoxxe]

The heading on the list generated for customer balance amount reads "Phone" ?

[ronaldrwl]

It says be default Customer Balance followed by the customers name.  Unless it's been changed in the Settings / Terminology.  You can reset the terminology by deleting the Trmlgy.ezp file in the ezp folder.