Refunding Balances on Gift Card/Gift Certificates

[Shoeboy]

We are a shoe store that uses the old-fashioned paper gift certificates.  When a customer uses a $100 certificate to purchase a $97 pair of shoes, we would like to cash out the $3.00 balance.  I tried "Cash Back" but the software pops up a window saying that I can't use Cash Back on Gift Cards.  Is there something in Setup that I need to correct?  How can I pay out the small balance and still have my end-of-day totals balance properly?

[ronaldrwl]

That is correct.  Cash back is not allowed with a gift card payment.  That is a designed in feature.  There is no option to override that.

[ronaldrwl]

My own opinion, is a couple of dollars on a gift card is great for you.  It gives the customer another reason to come to your store.