I originally had this under a previous, existing subject, but thought it different enough to start a new thread.
To finish a Layaway/Deposit, we have always used Edit to take the final payment. When we go back to these transactions for final payment, the Finish button is grayed out, and the only way I've ever figured out how to accept payment is by using Edit. If the intention is to have the cashier go into the Customer, Advanced Payment window to do it, that really adds more complexity for the cashier than I'd like.
Over the last few months, though, pretty much every time we try such an Edit, we get the message "open in another computer". We never have it open in another computer but almost always get that message. I've been meaning to ask about it, but now it's happening virtually every time we try an Edit.
Our procedure was to use Find Sale, then search for the Customer name, then open the transaction. It had been fairly rare that we'd get the "open in another computer" message. When that didn't work, we'd use Find Sale, and enter the Receipt #. Surprisingly, that often worked (i.e., no error message) when the first method did not.
Over the summer, we were getting "the message" something like 50-75% of the time, and now just about every time - and neither previous method is working now. We always get the "open in another computer" message. I've had to go into the Manager section, then Sales, to Edit or Void anything, but I hate to have to be directly involved every time this happens, and I also hate the idea of allowing anyone else in that area (yes, even I deleted ALL sales one time!). And, invariably, it's when the customer is standing there waiting.
If we just added a new transaction, wouldn't we pretty much have to delete the original - and do it before we accept payment to know what the balance really is? (there's usually been a Deposit made.)
Thanks for your help!
