Customer debt in balance list

[pedro]

Can anyone suggest why some customers are showing up under customer control in the balance list as having a debt when they have actually paid? Just some cutomers show up like this and i can't trace a reason why. some pay with cash and some with credit. Not all transactions do this though.
Pete

[ronaldrwl]

Are you applying the payments to the invoices?  If you only add the payments to a customer account but do not apply it to a invoice, then those invoices will be listed as Not Paid, even though the customers balance will be zero.

[pedro]

Yes the payments have been applied to the invoices.

[ronaldrwl]

I need more information.  Examine a customers account to see what is wrong.  Open the Customer Control window.  Select the customer and use the Payment button.  In this window you can see all their payments and invoices.