These terms are subject to change without notice.|
All software purchases are licensed to a single business location. The software license is non-transferable.
We will ship, FREE
of charge, to the continental US (Additional charge for Alaska
shipments). Items will ship to arrive in 3-5 business days
unless otherwise noted or the product is out of stock. We pride
ourselves in the speedy handling of orders, and customers are often
surprised at how quickly they received their products. Free shipping
does not apply for shipments to Hawaii, Alaska, and Puerto Rico, as
they must ship air. If you are shipping to one of these locations,
selecting 'Free Shipping' will delay your order as we must contact
you for approval of the shipping charge. All orders placed before
6:00 PM EST will typically ship the same day. Orders placed after
6:00 PM EST will be processed the next business day. If there is
going to be a delay shipping your order(such as being out of stock),
we will contact you with the expected ship date. We insure all of
our customers' packages and use UPS and FedEx for most shipments. We
also offer expedited 2nd Day Air and Next Day Air. These are based
on business days and FedEx and UPS operating schedules. For on
account shipments or Saturday delivery, please contact us by phone
to order. Holiday shipping schedules also impact shipments. If you
have any questions about how best to ship a product, feel free to
call and we'll be glad to help.
Payment Methods Accepted
VISA and MASTER with a verifiable United States billing address.
You can also use your banks CHECK CARD provided this card is one of
the card types listed. Your credit card will not be charged until
product availability is confirmed and your order has shipped. While
we guarantee that your transaction online will be 100% safe and
We are always reviewing ways to make ordering more convenient for our customers.
You can order securely online anytime. We guarantee your transaction
to be 100% secure and safe. You can also place your order by phone
(9am to 7pm Monday-Friday). You can also specify that we contact you
for payment information. If you specify that we contact you for
payment, a member of customer service will call, as requested.
On rare occasions customers may receive a DOA
(Dead on Arrival) product. Defective products must be reported
within 10 business days of receipt. We offer free technical support.
The majority of the times, these issues are related to a
misconfiguration or other technical issue. Item(s) not being
compatible are not considered defective/DOA. In the event that tech
support determines the product is defective, we will require a cross
shipment guarantee to be completed and faxed back to us. We will
then ship a replacement product with either a return label or we
will send UPS to pick the item up. Please pack the item in the same
way as you received it, with all required components, manuals, etc.
The product will be tested and inspected upon return. If the item is
not defective, a diagnosis charge and return fee of up to 10% of the
purchase price may apply. Beyond the allowed DOA period, the
manufacturer's warranty takes effect. All warranties are carried out
directly through the manufacturer of the product. Feel free to
contact us for manufacturer contact information if needed. If you
have any problems getting warranty assistance from the manufacturer,
please let us know. We'll do all we can to
NON-DEFECTIVE PRODUCT RETURNS
We strive to make your purchase quick, accurate, and easy. It is important to
verify an item is compatible with your software prior to ordering
it. We will not accept return of products after 20 days. Returns are
costly for us to handle, and often returned items cannot be resold
as new. We only hope to offset this expense on a per case basis,
versus increasing prices substantially for everyone. ALL returns
require a return authorization number (RMA#) from customer service.
To insure the quality of product customers receive, Denver Research
will only accept returns that are 100% complete and in NEW, UNUSED
Factory sealed returns are subject to a
5% restock fee or $10 per item, whichever is greater.
Open box returns are subject to a 10% fee or $20 per
item, whichever is greater. The item(s) must still be in COMPLETE,
NEW and UNUSED condition.
No shipping charges will be
Failure to return the item(s) in the COMPLETE
original packaging will result in refusal. This includes any
external boxes used, manuals, disks, accessories, packing materials,
and said packaging is not damaged, marked or otherwise not
acceptable for resale.
All returns are inspected upon
return. This process can take a couple of weeks. Please allow 2-4
weeks from the return date for credit to be issued.
Software, consumable supplies (paper, ribbons, ink
cartridges, etc.), special order items and parts are
non-returnable/non-refundable. Special order items are any items not
available at our online store. Please make your selections for these
items carefully. Most software has a demo version available, which
we recommend you review prior to purchasing the software.
Holiday Season Shipping:
As you know,
the holidays can overwhelm the major shipping companies. Our
carriers (UPS and FedEx) do not guarantee any ground shipments to
arrive on schedule. This means our standard 3-5 day free shipping
may arrive a couple of days late, even though we ship it out same
day. We will do all we can on our end to get shipments processed
quickly to help offset this as much as possible. However, we can
only do so much during the holidays. For urgent shipments, we
recommend overnight or 2nd day air service.
Price / Website Accuracy
We make a best
effort to keep the information on our site accurate. Prices are
subject to change without notice. In the event a price is found to
be incorrect, or a product is not accurately depicted (features,
etc.) we will contact the customer to inform them of this. All
information is believed to be accurate, but is not guaranteed.
TERMS AND CONDITIONS OF USE OF THIS INTERNET
Please read these terms and conditions carefully. By using
this site you agree to the following terms and conditions:
USE RESTRICTIONS Denver Research maintains
this internet site as a service to the internet community. Use of
the information contained in this is for personal, non-commercial,
use only. Reproduction or modification of any information contained
in this site is prohibited without the express written consent of
Denver Research. Denver Research makes no representations that the
information contained in this site is appropriate, available or
permissible for use in all locations.
LIABILITY DISCLAIMER THE INFORMATION CONTAINED IN THIS SITE
IS PROVIDED "AS IS" AND WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF
ANY KIND, EITHER EXPRESSED OR IMPLIED. Denver Research DISCLAIMS ALL
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Denver Research MAKES NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY
OR COMPLETENESS OF THE INFORMATION CONTAINED IN THIS SITE. Denver Research
shall not be liable for any damages or expenses of any kind
arising out of your use, access or inability to access this site or
your reliance on the information contained in this site. Denver Research
shall not be held responsible for damage or loss of any
kind due to your use of any product purchased at Denver Research. Our
maximum liability to you is the amount paid for the product.
Products mentioned on our site are not necessarily endorsed by Denver Research.
We do not make any warranties about the products in our
store or the accuracy of our product listings or technical
specifications. Any issues arising from a product should be handled
as part of the return policy and/or warranty
RIGHT TO CHANGE OR MODIFY Denver Research reserves the right to
change modify and/or withdraw the information in this site at any
time without notice. Denver Research reserves the right to change,
modify and/or withdraw any products and services at any time without
JURISDICTION These terms and conditions shall be construed
and interpreted according to the laws of the State of Georgia,
United States of America, without regard to the conflict of law
principles or rules. These terms and conditions form the entire
understanding and agreement with respect to the subject matter
hereof and supersedes any and all prior understandings or
SEVER ABILITY If any term or condition shall, to any extent,
be invalid or unenforceable, the remainder of the terms and
conditions shall not be affected thereby, nor shall the application
of such term or provision to persons or circumstances other than
those as which it is held invalid or unenforceable be affected
OTHER WEB LINKS This site may be linked to other sites which
are not controlled by Denver Research and for which Denver Research is
not responsible for the content of those sites. Inclusion of a link
to another site does not imply an endorsement by Denver Research.
COPYRIGHT All content included on this site, such as text,
graphics, logos, button icons, images, audio clips and software, is
the property of Denver Research or their content suppliers and
protected by U.S. and international copyright laws. The compilation
(meaning the collection, arrangement and assembly) of all content on
this site is the exclusive property of Denver Research protected by
U.S. and international copyright laws. All software used on this
site is the property of Denver Research or their software suppliers
and protected by U.S. and international copyright and/or patent
laws. The content and software on this site may be used only as a
shopping resource. Any other use, including the reproduction,
modification, distribution, transmission, republication, display or
performance of the content on this site is strictly
RIGHT TO REFUSAL We reserve the right to limit quantities and
to reject orders at our discretion.
©1999-2007 Denver Research - All Rights Reserved - All prices
are in US Dollars.
Trademarks belong to their respective